BambiFoxx wrote

Thank you! You are correct, I received the message but wasn't charged. My apologies

I'm so glad! No apologies necessary. I'm glad that you posted. I wouldn't have known about the issue.

Thanks again. ❤

Has anyone else had a bug where they have retaken a photo and it has updated but later come back and find random retakes have reverted to newer looks you have created? I have about 5 photo retakes ( out of about 30 that I have completed) that were saved but later have been replaced with different looks randomly. This is not happening to every photo and there doesn't seem to be any rhyme or reason to the change.. the changed photos are not necessarily on the same page or even the most recent photos I have retaken.. some just seem to alter

Last edited by BambiFoxx (30/06/2019 at 20:32)

Happened to me also! I noticed that even after I took a photo it would randomly go back to the original. I later would have to retake the photo 2 or more times to get the photo to stick which was kinda annoying I still have 1 photo though that just won't change. So I've decided to leave that photo and the other 4 (that I haven't done retakes on yet) alone for the time being.

BambiFoxx wrote

Has anyone else had a bug where they have retaken a photo and it has updated but later come back and find random retakes have reverted to newer looks you have created? I have about 5 photo retakes ( out of about 30 that I have completed) that were saved but later have been replaced with different looks randomly. This is not happening to every photo and there doesn't seem to be any rhyme or reason to the change.. the changed photos are not necessarily on the same page or even the most recent photos I have retaken.. some just seem to alter

AmelieAmes wrote

Happened to me also! I noticed that even after I took a photo it would randomly go back to the original. I later would have to retake the photo 2 or more times to get the photo to stick which was kinda annoying I still have 1 photo though that just won't change. So I've decided to leave that photo and the other 4 (that I haven't done retakes on yet) alone for the time being.

BambiFoxx wrote

Has anyone else had a bug where they have retaken a photo and it has updated but later come back and find random retakes have reverted to newer looks you have created? I have about 5 photo retakes ( out of about 30 that I have completed) that were saved but later have been replaced with different looks randomly. This is not happening to every photo and there doesn't seem to be any rhyme or reason to the change.. the changed photos are not necessarily on the same page or even the most recent photos I have retaken.. some just seem to alter

You can contact Support by going through the FAQ.

Thanks for posting.
Good luck.

What I've noticed is that I have to view the photo right away after I retake it for it to update. Or at least while my doll is still wearing the outfit I want.

EmmyAna wrote

AmelieAmes wrote

Happened to me also! I noticed that even after I took a photo it would randomly go back to the original. I later would have to retake the photo 2 or more times to get the photo to stick which was kinda annoying I still have 1 photo though that just won't change. So I've decided to leave that photo and the other 4 (that I haven't done retakes on yet) alone for the time being.

BambiFoxx wrote

Has anyone else had a bug where they have retaken a photo and it has updated but later come back and find random retakes have reverted to newer looks you have created? I have about 5 photo retakes ( out of about 30 that I have completed) that were saved but later have been replaced with different looks randomly. This is not happening to every photo and there doesn't seem to be any rhyme or reason to the change.. the changed photos are not necessarily on the same page or even the most recent photos I have retaken.. some just seem to alter

https://i.imgur.com/Fj67nI8.png
You can contact Support by going through the FAQ.

Thanks for posting.
Good luck.

daisyc47 wrote

What I've noticed is that I have to view the photo right away after I retake it for it to update. Or at least while my doll is still wearing the outfit I want.

EmmyAna wrote

AmelieAmes wrote

Happened to me also! I noticed that even after I took a photo it would randomly go back to the original. I later would have to retake the photo 2 or more times to get the photo to stick which was kinda annoying I still have 1 photo though that just won't change. So I've decided to leave that photo and the other 4 (that I haven't done retakes on yet) alone for the time being.

BambiFoxx wrote

Has anyone else had a bug where they have retaken a photo and it has updated but later come back and find random retakes have reverted to newer looks you have created? I have about 5 photo retakes ( out of about 30 that I have completed) that were saved but later have been replaced with different looks randomly. This is not happening to every photo and there doesn't seem to be any rhyme or reason to the change.. the changed photos are not necessarily on the same page or even the most recent photos I have retaken.. some just seem to alter

https://i.imgur.com/Fj67nI8.png
You can contact Support by going through the FAQ.

Thanks for posting.
Good luck.

Yes, this is what I have noticed. If I refresh the photos before I change my outfit then the picture retake holds. If I don't then it will automatically switch to whatever new outfit I put on.

"Therefore,  you will have the possibility to retake for free the entirety of your photos starting today, until Monday, September 16."


I was rushing like mad to do all the retakes before the end of the day since I didn't know whether UNTIL meant TO or THROUGH. I just realized I've been charged 750 for all 7 shots I retook today. So I spent 5250 FD that I shouldn't have and still didn't get all the pictures redone. Oh, I'm sure it said I was going to be charged, but I was trying to get them all in and didn't notice. So a tiny bit my fault...

BUT.. it's still SUNDAY, SEPTEMBER 15!!!! So something didn't work the way it was supposed to AGAIN!!!!

Same on my French account (although I didn't have enough time to redo any of the pictures there).

     

Last edited by WagsMcCormick (15/09/2019 at 22:26)

WagsMcCormick wrote

"Therefore,  you will have the possibility to retake for free the entirety of your photos starting today, until Monday, September 16."


I was rushing like mad to do all the retakes before the end of the day since I didn't know whether UNTIL meant TO or THROUGH. I just realized I've been charged 750 for all 7 shots I retook today. So I spent 5250 FD that I shouldn't have and still didn't get all the pictures redone. Oh, I'm sure it said I was going to be charged, but I was trying to get them all in and didn't notice. So a tiny bit my fault...

BUT.. it's still SUNDAY, SEPTEMBER 15!!!! So something didn't work the way it was supposed to AGAIN!!!!

Same on my French account (although I didn't have enough time to redo any of the pictures there).

     

Issue has been reported.

Admin's Instructions:
Contact the support team and include as much information about the issue as possible.




You can contact Support by going through the FAQ.